Major petrochemical company
Development of a concept for creating a unified back office
Client situation
- As part of improving the organizational structure, a unified back office was created within the company, which led to the need to define the target functionality of the newly created division and the potential for reducing headcount through optimization and automation of operations
Approach
- Creating maps of operations performed to support sales contracts, logistics and storage, customs payments, and VAT refunds
- Conducting working time photography to identify opportunities for reducing labor costs
- Assessing opportunities for expanding back-office functionality and outsourcing
- Developing employee goals and KPIs, IT system requirements
1
A concept
A concept for a unified back office with a detailed description of the target functionality was developed
2
Reduction
A 25% reduction in the number of employees performing back and middle office functions and a 35% reduction in administrative and support staff through the relocation of the division were agreed upon
3
Requirements
Requirements for IT systems were developed